• In case your luggage exceeds the maximum luggage capacity of the average taxi or mini van, you are obliged to hire an additional vehicle, which will be charged extra. The average luggage capacity of a taxi is 4 medium-sized bags, while the average luggage capacity of a mini van is 10 medium-sized bags or 8 medium-sized bags and 5 pieces of hand luggage.
  • In case of payment via cash to the driver, you can cancel your booking by emailing info@cretevantaxi.com or calling the contact number: 0030 6936818500(as soon as possible).
  • In case of payment via PayPal, you can cancel your booking by emailing info@cretevantaxi.com or calling the contact number: 0030 6936818500 (as soon as possible). The amount you were charged will be refunded, minus the commission received by PayPal, and we will send you a copy of the PayPal receipt regarding the amount we received, for credibility reasons.
  • In case you cannot locate the driver, immediately call the 24-hour contact number (0030 6936818500). If you do not contact us, we do not carry any responsibility if you distance yourself from the arranged pick-up location (in case you do not contact us, PayPal refund is not possible.)
  • If, for circumstances that could not be foreseen (road blocks, strikes, etc.), the transfer cannot be carried out, you will be informed as soon as possible via email or telephone call. In this case, you will not be charged for the cancellation, if you have chosen to pay in cash, while the amount you were charged will be refunded, minus the commission received by PayPal, and we will send you a copy of the PayPal receipt regarding the amount we received, for credibility reasons.
  • Your electronic booking must be submitted at least 24 hours before pick-up time. If, for whatever reason, the time between booking and pick-up is less than 24 hours, then contact must be direct (meaning only via telephone). If that is not the case, we cannot guarantee service.
  • In order to confirm your electronic booking, we will contact you in the 24 hours following your booking submission (via email or telephone call), both so that we can confirm your booking, and so that we can give you your reservation number. After the completion of your electronic booking, you will automatically receive an email with a copy of the booking form you submitted. At this point, if any of the information you have provided is wrong or inaccurate, it should be corrected in order to guarantee the best service possible. In case you do not receive an email with the information you have provided, we have not received your booking, and you have provided the wrong email address (or, you might find the email in your Junk folder). Additionally, within 24 hours, you will receive a confirmation voucher, which you will have to show to the driver. Attention: confirmation on our side is MANDATORY.
  • Underage passengers have to be escorted by at least one adult.
  • If any of the passengers has health issues or nausea, please inform us by mentioning it in the field "Notes" while filling in the booking form, so that we can arrange to accommodate them as best as possible.
  • If any children travelling with you require a special seat, please mention their age(s) in the field "Notes" while filling in the booking form, so that we can arrange that the vehicle carries any and all necessary special seats. 
  • Our transfers and tours are only carried out in Crete, and to/in any location on the island.